- Airport Travel Center: 42 683 52 56
- Information for passengers: 42 683 52 55
Are you flying for the first time ever?
While preparing for a journey it is recommended to make yourself familiar with the check-in rules administered by different carriers.
Ryanair - www.ryanair.com or phone 0 703 303 033
Documents necessary for check-in:
Passport or ID (for passengers travelling within EU)
Boarding card printout (online check-in)
Passengers are checked in according to the following rules:
Scheduled and charter flights: report for check-in 2 hours before the scheduled departure time.
Flights to Israel: report for check-in 3 hours before the scheduled departure time.
The check-in desk is closed 40 minutes before the scheduled departure time.
NOTE: PASSENGERS ARRIVING LATE WILL NOT BE ALLOWED TO BOARD A PLANE
The information provided below is for reference purposes only. Detailed passenger and baggage transport conditions are detailed directly by carriers.
After arriving in the airport, passengers must report to the check-in desk.
Before departure, it is necessary to familiarise yourself with the regulations regarding the hand baggage allowances applicable for each carrier. See the airline website for required information. For charter flights, the information is provided by travel agencies.
The most important rules regarding checked baggage:
- The number of checked baggage pieces and their maximum allowable weight is defined by each carrier. See the rules defined on Ryanair website.
- The unused allowance for checked baggage is not transferrable on other passengers.
- Children up to 2 years of age are not included in the baggage allowance and the prams or cots are transported free of charge (however, only 1 piece when an infant is a passenger on a flight).
- Out of concern for passengers’’ health and safety, airlines do not admit baggage items of weight exceeding 32 kg and dimensions exceeding 81cm (height), 119 cm (width) and 119 cm (depth). This limitation does not include moving devices (e.g. wheelchairs).
For all information regarding the baggage transport rules and the price list for additional services see: Ryanair.
Passengers on charter flights will be provided with detailed information regarding rules, allowances and baggage transport conditions by the travel agency selling a given trip.
Security control procedures
Following the document control each passenger and their baggage undergoes detailed security control.
In order to facilitate the security control, each passenger is requested to:
- Show to the officers administering the control (in the control points) all liquid goods (it is permitted to transport liquids in max. 100 ml containers of determined capacity; containers must be packed in a 20 cm x 20 cm sealable bag. The total amount of liquids transported by one passenger is 1 litre);
- Remove the outer garment which will be inspected individually during the passenger’s body search;
- Locate all metal and electrical items (laptops, mobile phones, cameras, coins, etc.) on the X-ray machine belt together with the whole hand baggage. Following the control, all items are returned to their owners. Items prohibited to transport on planes will be confiscated.
- There is a list of items which passengers are not allowed to take into the reserved zone of the airport, nor carry in cabin luggage or in checked-in baggage.
For security reasons, it is strictly forbidden to carry the following articles:
- compressed gases,
- corrosives, chemically active substances;
- explosives, guns, ammunition, fireworks, fire crackers;
- flammable liquids or solids;
- radioactive materials,
- suitcases or briefcases with alarm system;
- poisonous or toxic chemicals or biological substances;
- other dangerous articles specified in the air carrier's regulations.
Pharmaceuticals and cosmetics for use during the journey are accepted in limited quantities.
- Each passenger of European Community airlines travelling within the European Union, departing from an airport located within the European Union to third countries or arriving in an airport located within the European Union from third countries has the following minimum rights as regards a carrier:
- right to receive care;
- right to receive compensation;
- right to obtain full ticket price refund;
- right to alter an itinerary;
- right to obtain partial ticket price refund for
- altering a journey class;
- right to be informed about passenger’s rights;
- right to be informed about carrier’s identity;
- right to file a complaint regarding a carrier.
Disabled persons have the right to be provided with
special assistance on airport premises and during
An airport and airlines are obliged to provide the
disabled with free of charge assistance and ensure
the required amenities, which results from EU regulations,
i.e. the regulation EC 1107 of 5 July 2006.
Precise regulations regarding the character and scope
of the free of charge assistance for the disabled to be
ensured and provided on the premises of the
Łódź Airport are detailed in the
"Code of good practices as regards the
services for the disabled and motorically impaired
persons travelling by air" (linked PDF file).
Learn more about the use of people with disabilities
While booking a flight it is necessary to inform a given airline or travel agency (by means of a carrier’s booking form, by phone or online) about any special needs and disability types. This will enable the responsible entities to provide the required assistance and facilitate the activities necessary to be undertaken at the airport.
The personnel responsible for booking flights may inquire about the following issues:
- disability type and its medical name;
- problems with movement;
- problems with receiving (visual/voice) announcements at the airport; types of required assistance;
- type of medical or ancillary equipment used, e.g. a wheelchair;
- medications taken during the flight;
- guide dog assistance;
- special dietary requirements.
Transport to/from the airport:
Taxi - there are taxi stands located near the terminal which make it possible to conveniently arrive and depart from the terminal.
Municipal bus - bus stops are located in the vicinity of terminal entrances. Low-floor buses are adapted to transport disabled persons.
Private car - airport car parks are equipped with special parking spaces for the disabled persons’ vehicles. These spaces are marked with appropriate symbols and located in the vicinity of terminal entrances. Short-term parking (up to 30 minutes) is free of charge.
Access to the terminal, check-in assistance:
Municipal bus stops, taxi stands and airport car parks are located in the vicinity of the passenger terminal, which makes it easy to find them.
Additionally in the neighbourhood and inside the terminal, special help points are located to ensure the possibility of asking for special assistance. These points plus all amenities and services for the disabled are marked with blue pictograms.
Security control - disabled persons must undergo the security control within the same scope as other passengers. The personnel responsible for the control have been trained for controlling the disabled.
Provided a disabled passenger informs about this fact in advance, they have the right to be assisted by their guide dogs during all their stay at the airport and the check-in procedures. The possibility of transporting a guide dog on board must be discussed directly with the carrier while booking a flight. Prior to the journey, make yourself familiar with the details regulations regarding the transport of medications, liquids and the list of items forbidden to be transported on a plane.
Boarding a plane - following the security control, disabled passengers wait for boarding the plane in the departure hall where special locations adapted to their needs are present. While moving from the departure hall to the plane, a disabled person is assisted by an assistance department employee. After boarding a plane, further assistance is provided by the airline personnel.
Airport infrastructure dedicated to the disabled:
- help points - make it possible to directly ask for assistance. Such points are clearly marked and located within the terminal and its access routes in a manner making them accessible for the disabled;
- assistance department employee - provides all required assistance to a disabled person from their arrival in the airport, while waiting for the check-in and during the check-in and until a person boards an aircraft;
- visual-sound airport information system - flight information and other messages are provided in the international terminal on screens and by means of sound announcements made through the airport sound system;
- reserved spaces - the terminal provides locations designed for the disabled, i.e. amenities for passengers waiting for the check-in or other stage of their journey;
- customised toilets - the terminal also provides specially marked toilets adapted to the disabled persons’ needs.