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Questionnaire

ASSESSMENT OF SATISFACTION WITH THE QUALITY OF SERVICE OF A PASSENGER WITH A DISABILITY OR REQUIRING ASSISTANCE AT THE LODZ AIRPORT
PLEASE INDICATE WHICH OBSTACLES YOU THINK EXIST AT THE AIRPORT IN LODZ
Complete correctly!
Complete correctly!
PLEASE RATE ON A SCALE OF 1 TO 5 (WHERE 1 IS THE LOWEST SCORE AND 5 IS THE HIGHEST) QUALITY OF YOUR SERVICE TAKING INTO ACCOUNT THE FOLLOWING FACTORS:
SPEED OF APPEARING FOR ASSISTANCE/ASSISTANCE
where 1 is the lowest score and 5 is the highest
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COMPETENCE (PROFESSIONALISM)
where 1 is the lowest score and 5 is the highest
Complete correctly!
Complete correctly!
COMMITMENT AND KINDNESS
where 1 is the lowest score and 5 is the highest
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Complete correctly!
HELPING AND RESPONDING TO YOUR INDIVIDUAL NEEDS AND PREFERENCES BY
where 1 is the lowest score and 5 is the highest
Complete correctly!
Complete correctly!
METHODS OF COMMUNICATION / PERSONAL CULTURE
where 1 is the lowest score and 5 is the highest
Complete correctly!
Complete correctly!
APPEARANCE (AESTHETICS, IDENTIFIERS, CLOTHING)
where 1 is the lowest score and 5 is the highest
Complete correctly!
Complete correctly!
AVAILABILITY OF INFORMATION AND HOW IT IS PROVIDED BY
where 1 is the lowest score and 5 is the highest
Complete correctly!
Complete correctly!
QUALITY
Complete correctly!
Complete correctly!
Thank you for your time! Lodz Airport